ITEM FINDER

Support

Help with the mobile app and web utility

Before contacting support

• Confirm the article number contains eight digits.
• Choose the country where the product is listed.
• Keep each lookup to 20 unique article numbers or fewer.
• If a provider is temporarily unavailable, wait for the cooldown shown in the app and try again.

Offline lists

Saved checklists and images stay on the device. Use Settings to see approximate storage use or clear all downloaded Item Finder data. Removing local data cannot be undone.

Camera access

If scanning is unavailable, allow camera access in the device settings or choose a barcode photo instead. Camera frames and selected photos stay on the device.

Contact

Email yo.u339.662@gmail.com with your device platform, selected country, article number and the exact error message. Do not send passwords or private documents.